Most business owners we talk to have the same quiet frustration with IT: they never quite know what it's going to cost.
One month it's a couple of small tickets. The next, something breaks on a Friday afternoon and the invoice tells a very different story. It's not that the work isn't worth it - it's that unpredictable IT costs are hard to plan around, and harder to justify when things are already tight. That's exactly why we built our monthly plans.
What is a fixed-price IT plan?
A fixed-price IT plan is a set monthly rate per user that covers unlimited support, proactive monitoring, and maintenance - no matter how many tickets your team logs. Our Torque Access, Torque Care, and Torque Secure plans all work this way. Whether your team logs one ticket or fifty, the number on the invoice doesn't change. No hourly rates, no "quick job" charges, no end-of-month surprises.
What's included in each plan?
Three plans, built to match how much support your business actually needs.
Torque Access - $89 per user/month. Cloud platform and user support. The essentials to keep your team productive across Microsoft 365 or Google Workspace.
Torque Care - $139 per user/month. Full device and user support. Everything in Access, plus proactive management, patching, endpoint protection, and unlimited priority support. Our most popular plan.
Torque Secure - $189 per user/month. Advanced security and advisory. Everything in Care, plus 24/7 monitoring, phishing awareness training, dark web monitoring, and Microsoft 365 backups with infinite retention.
Most businesses land on Torque Care - it covers the day-to-day without gaps. If you're not sure which fits, we'll help you work it out. (Full plan comparison available at the bottom of this article.)
How do I get support once I'm on a plan?
Every user on a CloudTorque plan gets three ways to reach our help desk - pick whichever suits the moment.
Support App - sitting in your task bar, one click away
Help desk hours are Monday to Friday, 8:30am–5:00pm NZDT. Quick issues through the app, detailed ones by email, urgent ones by phone. All of them land with the same team.
Why do businesses switch to a fixed plan?
The businesses that move from ad-hoc support to a monthly plan tell us the same three things:
The bill is the same every month. Easier to budget, easier to explain to the accountant.
They call us sooner. No more "let's wait and see if it fixes itself" because they're worried about the cost.
Things break less. Proactive monitoring catches problems before they turn into downtime.
Ready to make the switch?
If you're currently on ad-hoc support and want to know what a plan would look like for your team, we'll map it out for you with no obligation or pressure. Book your free IT Planning Session below.
Frequently Asked Questions
How much does managed IT support cost per user in New Zealand?
CloudTorque's managed IT plans start at $89 per user per month for cloud and user support, $139 for full device and user support, and $189 for advanced security and advisory. All prices are ex GST and include unlimited tickets.
Is a fixed IT plan cheaper than paying per ticket?
For most small and mid-sized businesses, yes. Ad-hoc support becomes expensive quickly when something goes wrong outside business hours, when a project needs extra hands, or when a small issue turns into a bigger one. Fixed plans smooth those costs into a predictable monthly rate.
What happens if my team logs a lot of tickets in one month?
Nothing changes. Our plans include unlimited support — the price is the same whether your team logs one ticket or fifty.
Can I change plans later?
Yes. Most customers start on Torque Access or Torque Care and move up as their business grows or their security needs change. We'll review your plan with you as things shift.
What's the difference between Torque Care and Torque Secure?
Torque Care covers full device and user support, including patching, endpoint protection, and priority support. Torque Secure adds enterprise-grade security on top — 24/7 monitoring, phishing awareness training, Microsoft 365 backups, dark web monitoring, and identity threat detection.
Is there a minimum number of users?
Yes — our plans require a minimum of five users, with two managed devices per user.
How do I submit a support ticket?
Three ways: through the CloudTorque Support App in your task bar, by emailing support@cloudtorque.global, or by calling 0800 273 239. Help desk hours are Monday to Friday, 8:30am–5:00pm NZDT.
