Unpredictable IT bills? Fixed monthly plans give you unlimited support, proactive monitoring, and no surprise invoices. Here's how they work, and why our clients see a saving.
Unpredictable IT bills? Fixed monthly plans give you unlimited support, proactive monitoring, and no surprise invoices. Here's how they work, and why our clients see a saving.
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Most business owners we talk to have the same quiet frustration with IT: they never quite know what it's going to cost.
One month it's a couple of small tickets. The next, something breaks on a Friday afternoon and the invoice tells a very different story. It's not that the work isn't worth it. It's that unpredictable IT costs are hard to plan around, and harder to justify when things are already tight. That's exactly why we built our monthly plans.
What is a fixed-price IT plan?
A fixed-price IT plan is a set monthly rate per user that covers unlimited support, proactive monitoring, and maintenance, no matter how many tickets your team logs. Our Torque Care and Torque Secure plans work this way. Whether your team logs one ticket or fifty, the number on the invoice doesn't change. No hourly rates, no "quick job" charges, no end-of-month surprises.
What do you actually get for the money?
More than support when things break. A good managed IT plan is the difference between reacting to problems and preventing them.
Accountability. One team, one number to call, one invoice. When something goes wrong, you know exactly who owns it. No finger-pointing between the internet provider, the software vendor, and the guy who set up your server three years ago.
Proactive monitoring. With our Care and Secure plans, we're watching your systems in the background, patching, updating, and catching problems before your team notices them. Most of the issues we fix, you never even hear about.
Predictable budgeting. The same number every month, no matter what. Easier to plan, easier to sign off, easier to explain to the accountant.
Faster response. Plan customers get priority support. You're not queued behind someone else's Friday afternoon emergency. You're already in the system. After-hours on-call support is also available for genuine emergencies, so an engineer is reachable outside standard hours when something truly cannot wait.
Layered security. Endpoint protection, patching, phishing awareness training, dark web monitoring. The things that stop small businesses becoming the next cautionary tale.
What's included in each plan?
Three plans, built to match how much support your business actually needs.
Torque Care. Full device and user support. Proactive management, patching, endpoint protection, and unlimited priority support. Our most popular plan, and the right fit for most staff members in your business.
Torque Secure. Advanced security and advisory. Everything in Care, plus 24/7 monitoring, phishing awareness training, dark web monitoring, Microsoft 365 backups with infinite retention, and identity threat detection. Best for teams where security and compliance matter most.
Torque Access. Cloud platform and user support. The essentials. Typically used for contractors and short-term users within a business who need reliable access without full device management.
*Minimum 5 users, 2 managed devices per user. View the Plan Comparison Sheet below.
Most businesses land on Torque Care for their staff, with Torque Secure layered on where security or compliance demands it. If you're not sure which fits, we'll help you work it out.
How do I get support once I'm on a plan?
Every user gets three ways to reach our help desk: the Support App in your task bar, email, or phone. Quick issues through the app, detailed ones by email, urgent ones by phone. All land with the same team.
Help desk hours are Monday to Friday, 8:30am to 5:00pm NZDT. Outside those hours, our after-hours on-call service means an engineer is available to take your call whenever the need arises, from 5:30pm through to 8:30am. Available as an add-on to all three plans.
Why do businesses switch to a fixed plan?
The businesses that move from ad-hoc support to a monthly plan tell us the same four things:
The bill is the same every month. Easier to budget, easier to explain to the accountant.
They call us sooner. No more "let's wait and see if it fixes itself" because they're worried about the cost.
Things break less. Proactive monitoring catches problems before they turn into downtime.
The maths works out. Ad-hoc support is lumpy by nature. One quiet month, one chaotic one. Averaged across the year, most of our clients see a saving on a fixed plan compared to what they were paying before.
Ready to make the switch?
If you're currently on ad-hoc support and want to know what a plan would look like for your team, we'll map it out for you. Book your free IT Planning Session below.
Frequently Asked Questions
How much does managed IT support cost per user in New Zealand?
CloudTorque's managed IT plans start from $139 per user per month for full device and user support, with Torque Secure adding advanced security on top. All prices are ex GST and include unlimited tickets. Torque Access is available for contractors and short-term users.
Is a fixed IT plan cheaper than paying per ticket?
For most small and mid-sized businesses, yes. Ad-hoc support becomes expensive quickly when something goes wrong outside business hours, when a project needs extra hands, or when a small issue turns into a bigger one. Fixed plans smooth those costs into a predictable monthly rate.
What happens if my team logs a lot of tickets in one month?
Nothing changes. Our plans include unlimited support. The price is the same whether your team logs one ticket or fifty.
Can I change plans later?
Yes. Most customers start on Torque Care and move up to Torque Secure as their business grows or their security needs change. We'll review your plan with you as things shift.
What's the difference between Torque Care and Torque Secure?
Torque Care covers full device and user support, including patching, endpoint protection, and priority support. Torque Secure adds enterprise-grade security on top, 24/7 monitoring, phishing awareness training, Microsoft 365 backups, dark web monitoring, and identity threat detection.
Who is the Torque Access plan for?
Torque Access is designed for contractors and short-term users within a business who need cloud platform access and user support without full device management. Permanent staff are typically better suited to Torque Care or Torque Secure.
Do you offer after-hours IT support?
Yes. A CloudTorque engineer is on call outside standard help desk hours, on weekends, and on public holidays for genuine emergencies. Phone is the only way to reach the on-call engineer. Call 0800 273 239. Tickets and emails submitted outside standard hours will be picked up the next working day. After-hours calls are billed separately to your monthly plan.
Is there a minimum number of users?
Yes. Our plans require a minimum of five users, with two managed devices per user.
How do I submit a support ticket?
Three ways: through the CloudTorque Support App in your task bar, by emailing support@cloudtorque.global, or by calling 0800 273 239. Help desk hours are Monday to Friday, 8:30am to 5:00pm NZDT.
